Legal Documentation

1. Data Controller

The data controller responsible for processing your personal data is QuantaraDynamics, located at Calle Parque Eugenia de Montijo 36, Madrid, Spain. For any data-related inquiries, you may contact us at [email protected].

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: full name, professional title, and organization name.
• Contact data: email address, telephone number, and postal address.
• Technical data: IP address, browser type and version, operating system, device identifiers, and usage data collected through cookies and similar tracking technologies.
• Project data: project specifications, creative briefs, design assets, and communication records related to our service delivery.
• Financial data: billing address and payment transaction details processed through our third-party payment processor (Stripe).

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679:

• Consent: Where you have given explicit consent for specific processing purposes, such as subscribing to our newsletter or accepting non-essential cookies.
• Contractual necessity: Where processing is necessary for the performance of a contract to which you are a party, including the delivery of web development and design services.
• Legitimate interest: Where processing is necessary for our legitimate interests, such as improving our services, ensuring network security, and preventing fraud, provided these interests are not overridden by your fundamental rights.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject, including tax and accounting regulations.

4. Purpose of Processing

Your personal data is processed for the following purposes:

• To communicate with you regarding project inquiries, proposals, and service delivery.
• To perform our contractual obligations and deliver the agreed-upon web development and design services.
• To process payments and maintain accurate financial records.
• To improve our website functionality, user experience, and service quality.
• To comply with legal and regulatory obligations applicable to our business operations.
• To send marketing communications, only where you have provided explicit consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

• Project-related data is retained for the duration of the project plus five (5) years for warranty and support obligations.
• Financial records are retained for seven (7) years as required by Spanish tax law.
• Marketing consent records are retained until consent is withdrawn.
• Technical and analytics data is retained for a maximum of twenty-six (26) months.

6. Data Sharing and Transfers

We may share your personal data with the following categories of recipients:

• Technology providers: hosting services, CDN providers, and analytics platforms necessary for website operation.
• Payment processors: Stripe, Inc., for secure payment transaction handling.
• Professional advisors: legal, accounting, and insurance professionals as required for business operations.
• Government authorities: when required by law, regulation, or valid legal process.

All third-party processors are bound by data processing agreements ensuring GDPR compliance. We do not sell, rent, or trade your personal data to any third party for marketing purposes.

7. International Data Transfers

Where we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on adequacy decisions where applicable.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: The right to obtain confirmation of whether we process your data and to receive a copy of that data.
• Right to rectification: The right to request correction of inaccurate or incomplete data.
• Right to erasure: The right to request deletion of your data where there is no compelling reason for continued processing.
• Right to restriction: The right to request limitation of processing in certain circumstances.
• Right to data portability: The right to receive your data in a structured, commonly used, machine-readable format.
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days.

9. Right to Lodge a Complaint

If you believe that our processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at https://www.aepd.es.

10. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our website and, where appropriate, by direct notification.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve user experience, and provide analytical information to website operators.

2. How QuantaraDynamics Uses Cookies

We use cookies on the QuantaraDynamics website for the following purposes:

• Strictly necessary cookies: These cookies are essential for the website to function correctly. They enable core features such as page navigation, form submissions, and access to secure areas. The website cannot function properly without these cookies.
• Performance and analytics cookies: These cookies collect anonymous information about how visitors use our website, including which pages are visited most often and any error messages encountered. This data helps us improve website performance.
• Functionality cookies: These cookies remember choices you make (such as language preference or region) to provide a more personalized experience.
• Cookie consent preference: A persistent cookie stores your cookie consent decision so that we do not repeatedly prompt you upon each visit.

3. Specific Cookies Deployed

The following table details the specific cookies used on our website:

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are set and delete them individually.
• Block third-party cookies.
• Block cookies from specific websites.
• Block all cookies.
• Delete all cookies when you close your browser.

Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, consult your browser's help documentation.

5. Changes to This Policy

We may update this Cookies Policy periodically. Any changes will be reflected on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

1. General Policy

At QuantaraDynamics, we are committed to delivering premium web development and design services that meet or exceed your expectations. We operate on a milestone-based payment structure, and refunds are evaluated based on the project stage at which cancellation or dissatisfaction occurs.

2. Refund Eligibility

The following refund conditions apply to all services provided by QuantaraDynamics:

• Pre-project cancellation: If you cancel a project before any design or development work has commenced, you are entitled to a full refund of any advance payments, less any administrative processing fees of up to 5%.
• Early-stage cancellation: If cancellation occurs during the initial discovery or design phase (before primary development has begun), a prorated refund will be issued based on the percentage of work completed relative to the total project scope.
• Mid-project cancellation: If cancellation occurs during active development, payments for completed milestones are non-refundable. Any advance payments for unstarted milestones will be refunded on a prorated basis.
• Post-delivery: Once a final deliverable has been approved and delivered, no refunds will be issued. Revisions requested after final approval will be billed separately at our standard hourly rate.

3. Service Quality Disputes

If you believe that the delivered work does not meet the specifications outlined in the project agreement, we will:

• Review your claim within five (5) business days of receiving written notice.
• Provide a detailed assessment of the delivered work against the agreed specifications.
• If the claim is substantiated, offer reasonable revisions to bring the deliverable into compliance at no additional cost.
• If a resolution cannot be reached through revisions, negotiate a fair partial refund commensurate with the discrepancy.

4. Refund Process

To request a refund, you must submit a written request to [email protected] including your project reference number, a description of the reason for the refund request, and any supporting documentation. Approved refunds will be processed within fourteen (14) business days to the original payment method.

5. Non-Refundable Items

The following are not eligible for refund:

• Third-party costs incurred on your behalf (domain registrations, hosting fees, premium plugin licenses, stock assets).
• Work completed under separate change orders or scope expansions approved in writing.
• Services rendered on a retainer or subscription basis for work already performed.

6. Governing Law

This Refund Policy is governed by the laws of Spain and the European Union. Any disputes arising from refund requests will be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

1. Acceptance of Terms

By engaging the services of QuantaraDynamics, located at Calle Parque Eugenia de Montijo 36, Madrid, Spain, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not proceed with any service engagement.

2. Scope of Services

QuantaraDynamics provides web development, design, and digital portfolio services as described in individual project proposals and statements of work. The specific scope, deliverables, timeline, and pricing for each project will be defined in a mutually agreed-upon project agreement. Any work outside the agreed scope will require a separate change order.

3. Project Agreements and Changes

Each project engagement is governed by a project agreement that specifies:

• The detailed scope of work and deliverables.
• The project timeline, milestones, and delivery dates.
• The payment schedule, including amounts, due dates, and accepted payment methods.
• The revision policy, including the number of included revision rounds.

Any changes to the agreed scope must be documented in a written change order signed by both parties. Changes may affect the project timeline and pricing.

4. Payment Terms

Payment terms are as follows unless otherwise specified in the project agreement:

• A non-refundable deposit of 40% of the total project fee is due upon signing the project agreement to commence work.
• Progress payments are billed according to the milestone schedule defined in the project agreement.
• The final payment of 20% is due upon delivery of the final deliverables and before source code, design files, or any project assets are transferred.
• All invoices are due within fourteen (14) days of issuance.
• Late payments are subject to a late fee of 1.5% per month on the outstanding balance.

5. Intellectual Property

Upon receipt of full payment for a project, QuantaraDynamics assigns to you all intellectual property rights in the final deliverables, including source code, design files, and content created specifically for your project. QuantaraDynamics retains the right to display the completed work in its portfolio and marketing materials unless you request otherwise in writing.

Third-party assets, libraries, frameworks, and plugins used in the development of your project remain subject to their respective licenses. QuantaraDynamics will identify all third-party dependencies in the project documentation.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the project. This includes business strategies, technical specifications, design concepts, and any other information marked as confidential. This obligation survives the termination of the project for a period of two (2) years.

7. Limitation of Liability

To the maximum extent permitted by applicable law, QuantaraDynamics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided. Our total aggregate liability for any project shall not exceed the total fees paid by you for that specific project.

8. Warranties

QuantaraDynamics warrants that:

• All deliverables will conform to the specifications outlined in the project agreement.
• The work will be performed in a professional and workmanlike manner consistent with industry standards.
• The deliverables will be free from material defects for a period of ninety (90) days following final delivery.

This warranty does not cover issues arising from unauthorized modifications, misuse, or failure to maintain the delivered products as recommended.

9. Termination

Either party may terminate a project agreement under the following conditions:

• For material breach, provided the breaching party has been given written notice and thirty (30) days to cure the breach.
• For convenience, with thirty (30) days' written notice, subject to payment for all work completed up to the date of termination.

10. Force Majeure

Neither party shall be liable for delays or failure to perform resulting from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, war, government actions, or disruptions to essential services. The affected party shall provide prompt notice and use commercially reasonable efforts to mitigate the impact.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or related to these terms or the services provided shall first be subject to good-faith mediation. If mediation fails within sixty (60) days, disputes shall be submitted to the exclusive jurisdiction of the courts of Madrid, Spain.

12. Modifications

QuantaraDynamics reserves the right to modify these Terms of Service at any time. Material changes will be communicated to active clients and will take effect thirty (30) days after notification. Continued engagement after the effective date constitutes acceptance of the modified terms.